GOOD TO KNOW

Frequently Asked Questions

Ornament divider

Here's what guests usually want to know before booking one of our Legian villas, from payments and cancellations to check-in times and travelling with kids. Can't find your answer? Reach out and we'll help directly.

  • How do I book direct with Chayah Villa Group?

    You can book directly through any villa page using our booking widget. Booking direct means you deal with our team straight away and avoid third-party fees. [CONFIRM] any claim of best rates or no hidden fees before it's published.

  • What payment methods do you accept, and when is payment due?

    We generally ask for a deposit to secure your dates, with the remaining balance due before arrival. [CONFIRM] exact deposit percentages, accepted payment methods and balance due dates.

  • What is your cancellation policy?

    Our cancellation policy usually works in stages: a window for a free cancellation, then a partial refund period, then a non-refundable period closer to arrival. [CONFIRM] the exact day cutoffs and refund amounts for each stage.

  • What time is check-in and check-out?

    Standard check-in and check-out times apply to all our villas. [CONFIRM] the exact times. If you need an earlier check-in or later check-out, just ask our team and we'll do our best to arrange it.

  • Do you offer airport transfers?

    Yes, airport transfers are available on request for all our villas. [CONFIRM] pricing and whether a transfer is included with your stay.

  • Is housekeeping included during my stay?

    Yes, daily housekeeping is included as part of every stay with us. [CONFIRM] exact cleaning frequency and schedule.

  • What amenities come with each villa?

    Every villa is set up with a fully equipped kitchen, fast Wi-Fi and family-friendly spaces as standard. [CONFIRM] private pool since it varies by villa. Check each villa's own page for its full amenities list.
    See our villas

  • Is Chayah Villa Group good for travelling with kids?

    Yes, our villas and team are family-friendly. Many villas have family-friendly spaces and kid-friendly touches. Message our team with your specific needs and we'll help you find the right fit.

Still have questions? Our team is happy to help before you book.